Privacy Policy
Your privacy matters to us. Here's how ventrixomara protects and manages your personal information in accordance with Australian privacy laws.
Information We Collect
ventrixomara collects various types of information to provide you with our cost management services. This includes information you provide directly to us and information we collect automatically through your use of our platform.
- Personal identification information including name, email address, and phone number
- Financial information such as account details and transaction history
- Usage data including how you interact with our platform
- Device information such as IP address, browser type, and operating system
- Location data when you use our mobile applications
- Communication preferences and marketing opt-in status
We only collect information that is necessary for providing our services or as required by Australian law. You can choose not to provide certain information, but this may limit your ability to use some features of our platform.
How We Use Your Information
Your information helps us deliver personalised cost management solutions and improve our services. We use your data for several specific purposes, all designed to enhance your experience with ventrixomara.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Service delivery and account management | Contract performance | Personal and financial information |
| Customer support and communication | Legitimate interest | Contact details and inquiry history |
| Platform improvement and analytics | Legitimate interest | Usage data and feedback |
| Marketing communications | Consent | Contact preferences and interests |
| Legal compliance and fraud prevention | Legal obligation | Transaction and identity verification data |
We never sell your personal information to third parties. Any use of your data beyond these stated purposes requires your explicit consent.
Data Storage and Security
We implement robust security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our security practices align with Australian Privacy Principles and industry best practices.
Your data is stored securely in Australia using encryption, secure servers, and regular security audits. We maintain backup systems to ensure data integrity and availability.
Our security measures include:
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security assessments and penetration testing
- Employee training on data protection and privacy
- Restricted access to personal information on a need-to-know basis
- Automated monitoring systems for suspicious activity
In the unlikely event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner within 72 hours, as required under the Notifiable Data Breaches scheme.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.
Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request, unless there are legal reasons preventing disclosure.
Data Portability: You can request a copy of your data in a commonly used format if you want to transfer it to another service provider. This helps ensure you're not locked into using our services.
Marketing Communications: You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings. We'll process opt-out requests immediately.
Account Deletion: You can request deletion of your account and associated data. We'll delete your information within 30 days, except where we're required to retain it for legal or regulatory purposes.
To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll verify your identity and respond promptly to your request.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy. Different types of information are kept for different periods based on legal requirements and business needs.
Generally, we retain:
- Account information for the duration of your active account plus 7 years
- Financial transaction records for 7 years as required by Australian law
- Marketing consent records until you withdraw consent
- Support communications for 3 years after resolution
- Usage analytics in aggregated form for service improvement purposes
- Legal compliance records as required by applicable regulations
When retention periods expire, we securely delete or anonymise your information. Anonymised data may be retained indefinitely for research and service improvement purposes.
Sharing Information
We share your information only when necessary to provide our services or when required by law. We never sell personal information and we carefully vet any third parties who process data on our behalf.
Service Providers: We work with trusted partners for services like payment processing, email delivery, and customer support. These providers can only use your information for the specific services they provide to us.
Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect the rights and safety of our users and the public.
Business Transfers: If ventrixomara is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such changes and your options.
We require all third parties to maintain appropriate security measures and use information only for specified purposes. We regularly review these relationships to ensure ongoing compliance with privacy standards.
Updates to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. Material changes will be communicated to you via email or through prominent notices on our platform.
We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated terms. If you disagree with any changes, you can close your account or contact us to discuss your concerns.
This policy was last updated in February 2025 to reflect current practices and regulatory requirements.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, our privacy team is here to help.
Email: privacy@ventrixomara.com
Phone: +61749225618
Post: Privacy Officer, ventrixomara
The Masonic Hall, 16 Grant St
Maitland NSW 2320, Australia
You can also lodge a complaint with the Office of the Australian Information Commissioner if you're not satisfied with our response to your privacy concerns.